Patient Experience Lead — Front Office & Scheduling

Spooner-Incorporated; Phoenix (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Student loan repayment program

Proactive Health Management Plan

Dental, vision, life, and other ins.

Paid time off and holiday pay

401(k) matching

Employee Assistance Program

Employee referral bonus

Job summary

Spooner is seeking a Lead Healthcare Front Office in Phoenix, AZ to oversee the front desk, deliver outstanding patient service, and support the Clinic Director and therapists. This full-time role emphasizes leadership, teamwork, and a high-energy patient experience.

You will coordinate schedules, supervise front office staff, and ensure smooth clinic operations while maintaining accurate records and ensuring policy compliance.

Qualifications

• High school diploma or GED required.
• Minimum 18 years of age.
• 1–2 years Scheduling/Verifications experience preferred.
• Excellent customer service and communication skills, including active listening.

Responsibilities

• Assist Clinic Director in ongoing clinic and PSC oversight.
• Prepare agenda for front office meetings and train front office staff; report needs to director.
• Assist with various marketing activities as determined appropriate.
• Ensure FOTO, ACN, and benefit verification are completed in a timely and accurate manner.
• Enforce the Cancellation Policy for Patient Service Coordinators.
• Ensure all Patient Service Coordinators attend ongoing training.
• Pre-screen Patient Service Coordinators for the Clinic Director.
• Greet and assist patients, visitors, and vendors with positive attitude and service.
• Coordinate and communicate patient/therapist schedules; track referrals, prescriptions, appointments, cancellations, and reschedules.
• Ensure all patient records are accurate, complete, compliant, current, and managed.

Skills

Customer service

Communication

Scheduling/Verifications

Education

High school diploma or GED

Job description

Spooner is seeking a Lead Healthcare Front Office in Phoenix, AZ to oversee the front desk, deliver outstanding patient service, and support the Clinic Director and therapists. This full-time role emphasizes leadership, teamwork, and a high-energy patient experience.

You will coordinate schedules, supervise front office staff, and ensure smooth clinic operations while maintaining accurate records and ensuring policy compliance.