Patient Services Coordinator – Fast-Paced Clinic Support

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC Mercy Health Center's Shadyside ENT is seeking a Patient Services Representative to deliver an exceptional patient experience. This full-time role ensures smooth check-in/check-out, answers calls, schedules follow-up visits, and coordinates appointment bookings at checkout.

You will collect copays, promote MyUPMC portal, verify insurance, and guide patients through HIPAA-compliant processes in a fast-paced clinical setting.

Qualifications

• Organized, patient-focused, and comfortable in a fast-paced clinical environment.

Responsibilities

• Assist with check-in and check-out of patients.
• Answer incoming calls and schedule follow-up visits.
• Book appointments the call center cannot schedule.
• Collect copays and patient payments at the point of service.
• Promote and assist with MyUPMC patient portal registration.
• Verify insurance benefits with the carrier and online systems.
• Explain HIPAA requirements and obtain necessary signatures.
• Triage and route calls to appropriate areas or clinicians.

Job description

UPMC Mercy Health Center's Shadyside ENT is seeking a Patient Services Representative to deliver an exceptional patient experience. This full-time role ensures smooth check-in/check-out, answers calls, schedules follow-up visits, and coordinates appointment bookings at checkout.

You will collect copays, promote MyUPMC portal, verify insurance, and guide patients through HIPAA-compliant processes in a fast-paced clinical setting.