Patient Services Coordinator — Elevate Patient Experience

CORA Physical Therapy; Powdersville (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Full benefits package

401(k) program

Tuition reimbursement

Professional development

EMR/AI-powered tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our Powdersville clinic. You will serve at the front desk, deliver exceptional customer service, and create a welcoming first impression for patients.

Responsibilities include greeting patients, handling calls, verifying insurance benefits, coordinating referrals, processing payments, and maintaining a tidy clinic. Fluency in Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Microsoft Word

Microsoft Excel

Communication

Organization

Time management

Reliability

Healthcare terminology (preferred)

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to join our Powdersville clinic. You will serve at the front desk, deliver exceptional customer service, and create a welcoming first impression for patients.

Responsibilities include greeting patients, handling calls, verifying insurance benefits, coordinating referrals, processing payments, and maintaining a tidy clinic. Fluency in Spanish is a plus.