Patient Services Coordinator: Care Coordination & Scheduling

Humana, Inc.; Crestview (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Humana, Inc. through CenterWell Home Health is seeking a Patient Services Coordinator to coordinate scheduling of visits and maintain care continuity with field staff, patients, and physicians. The role also assists with day-to-day office and staff management.

Responsibilities include managing patient schedules, initiating infection control forms, and supporting case conferences. Experience in home health and strong communication are required, with additional QI experience and coding

Qualifications

• Excellent communication skills and ability to interact with a diverse group of individuals.
• At least 1 year of home health experience.
• Prior packet review / QI experience preferred.
• Coding certification is preferred.

Responsibilities

• Manages schedules for all patients and edits schedules to reassign in case of staff absences.
• Initiates infection control forms and forwards reports for HRD upload.
• Acts as back-up during high workload periods and assists with weekly case conferences.
• Maintains the client hospitalization log and distributes coordination notes to relevant staff.
• Completes scheduled tasks, ensures visits are arranged with nurses or aides as needed.
• Schedules discharges, OASIS collection, and recert visits following conferences.
• Reschedules missed or declined visits and processes reassigned schedules.

Skills

Communication

Home health experience

Packet review experience

Coding certification

Job description

Humana, Inc. through CenterWell Home Health is seeking a Patient Services Coordinator to coordinate scheduling of visits and maintain care continuity with field staff, patients, and physicians. The role also assists with day-to-day office and staff management.

Responsibilities include managing patient schedules, initiating infection control forms, and supporting case conferences. Experience in home health and strong communication are required, with additional QI experience and coding