Patient Services Coordinator: Authorization & Scheduling

Managed Care Services, Inc.; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

PTO & Sick Leave

Paid Parental & Family Caregiver Leave

401k with Employer Match

Tuition Assistance

Job summary

Sentara Health is seeking a Patient Service Coordinator in Norfolk, VA. The role covers intake of authorization requests via fax, phone, email and provider portal, building shells in JIVA, routing authorizations for nurse review, and coordinating activities for practices including insurance verification and pre-certification.

The position requires a high school diploma and healthcare experience; benefits include comprehensive medical plans, PTO, 401k with employer match, tuition assistance, and

Qualifications

• High School Diploma required.
• Previous healthcare experience preferred.
• Experience with insurance verification is beneficial.

Responsibilities

• Handle intake of authorization requests via fax, phone, email and provider portal.
• Build authorization shells in JIVA and route authorizations for nurse review.
• Coordinate activities for specific practices, including insurance verification and pre-certification.
• Answer provider calls and assist with questions related to the authorization process.
• Outreach to providers to request clinical information for medical necessity review.
• Assist in scheduling peer-to-peer calls as requested.

Skills

Healthcare experience

Insurance verification

Phone support

Education

High School Diploma

Tools

JIVA

Job description

Sentara Health is seeking a Patient Service Coordinator in Norfolk, VA. The role covers intake of authorization requests via fax, phone, email and provider portal, building shells in JIVA, routing authorizations for nurse review, and coordinating activities for practices including insurance verification and pre-certification.

The position requires a high school diploma and healthcare experience; benefits include comprehensive medical plans, PTO, 401k with employer match, tuition assistance, and