Patient Services & Authorization Coordinator

Sentara Health; Norfolk (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO & sick leave

Parental leave

Family caregiver leave

Emergency backup care

Disability plans

Life Insurance

401k with employer match

Tuition assistance

Student debt payoff

Pet insurance

Legal resources

Job summary

Sentara Health in Norfolk, VA is seeking a Patient Services Coordinator to manage intake of authorization requests via fax, phone, email and provider portal. You will build authorization shells in JIVA and route authorizations for nurse review, coordinating with practices on pre-certification and insurance verification.

The role requires a High School Diploma and prior healthcare experience; it features a Monday–Friday day schedule with occasional weekend flexibility and a comprehensive benefits

Qualifications

• High School Diploma is required.
• Previous Healthcare experience is required.

Responsibilities

• Intake of authorization requests via fax, phone, email and provider portal.
• Build authorization shells in JIVA and route authorizations for nurse review.
• Coordinate activities for practices, including insurance verification and obtaining pre-certification.
• Answer provider calls and assist with questions related to the authorization process.
• Outreach to providers to obtain clinical information needed for medical necessity review.
• Assist in scheduling peer-to-peer calls as requested.

Skills

Insurance verification

Authorization process

Provider calls

Healthcare operations

Education

High School Diploma

Tools

JIVA

Job description

Sentara Health in Norfolk, VA is seeking a Patient Services Coordinator to manage intake of authorization requests via fax, phone, email and provider portal. You will build authorization shells in JIVA and route authorizations for nurse review, coordinating with practices on pre-certification and insurance verification.

The role requires a High School Diploma and prior healthcare experience; it features a Monday–Friday day schedule with occasional weekend flexibility and a comprehensive benefits