Patient Services Coordinator

adventhealth; United States; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth Ocala is seeking a patient-centered Front Desk/Medical Records Assistant to facilitate medical record requests, greet patients, and support daily closing procedures in a friendly, timely manner. The role requires a High School diploma, 1+ year related experience preferred, and adherence to department policies.

This full-time, day-shift position offers competitive benefits starting day one. Candidates will collect documents, verify insurance information, schedule appointments, obtain

Qualifications

• High School diploma or equivalent is required.
• 1+ years related experience preferred.
• Background screening per Florida law may apply.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, documenting the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains insurance authorizations and verifies coverage prior to patient appointments, notifying the patient of status.
• Collects copays, deposits, deductibles, and balances at time of service per policy.
• Distributes documentation within AMR accurately and timely.

Education

High School Grad or Equiv [Required]

Job description

AdventHealth Ocala is seeking a patient-centered Front Desk/Medical Records Assistant to facilitate medical record requests, greet patients, and support daily closing procedures in a friendly, timely manner. The role requires a High School diploma, 1+ year related experience preferred, and adherence to department policies.

This full-time, day-shift position offers competitive benefits starting day one. Candidates will collect documents, verify insurance information, schedule appointments, obtain