Medical Office Front Desk & Scheduling Assistant

AdventHealth; Ocala (FL); On-site; USD 22,000 - 34,000; Full time

Job summary

AdventHealth in Ocala, Florida, is seeking a patient services associate responsible for facilitation of medical record requests, scheduling, and patient check-in activities. The role requires a High School Grad or equivalent and at least 1 year of related experience preferred.

Responsibilities include greeting patients, managing calls, collecting documents, and obtaining insurance authorizations to support patient care. This position offers day shifts and an hourly pay range noted in the posting.

Qualifications

• High School Grad or Equiv [Required].
• 1+ years related experience [Preferred].

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.

Education

High School Grad or Equiv

Job description

AdventHealth in Ocala, Florida, is seeking a patient services associate responsible for facilitation of medical record requests, scheduling, and patient check-in activities. The role requires a High School Grad or equivalent and at least 1 year of related experience preferred.

Responsibilities include greeting patients, managing calls, collecting documents, and obtaining insurance authorizations to support patient care. This position offers day shifts and an hourly pay range noted in the posting.