Associate Patient Care Coordinator

UnitedHealth Group; Torrance (CA); Vor Ort; USD 22.000 - 40.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Zusammenfassung

UnitedHealth Group in Torrance, CA is seeking an Associate Patient Care Coordinator to support general clinic office functions, including patient registration, insurance verification, co-pay collection, and scheduling of diagnostic and follow-up appointments.

You will greet patients, manage check-in/out, maintain medical records, answer phones, coordinate with back-office staff, and ensure smooth patient flow while delivering exceptional service.

Qualifikationen

• High School Diploma/GED is required.
• 1+ years of Microsoft Office experience.
• 6+ months of customer service experience.

Aufgaben

• Provide exceptional service to all customers.
• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks including insurance verification and copying required documents.
• Collects co-payments and issues receipts.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments, verifying visit type and PCP.
• Take messages and direct calls as needed.
• Manage medical records (files/scans, prepare for schedule).
• Scan/file correspondence, process medical records release requests.
• Maintain waiting room cleanliness and communicate information to patients.
• Collaborate with back-office staff to ensure smooth patient flow.
• Resolve service issues and refer complex cases to management or clinical staff.
• Assist colleagues as needed and float to other areas.
• Build effective relationships with patients, staff, and the public.
• Perform other related duties as assigned.

Kenntnisse

Microsoft Office

Customer service

Ausbildung

High School Diploma/GED

Jobbeschreibung

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

The Associate Patient Care Coordinatoris responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Schedule:

Monday- Friday 8:00AM - 5:00PM

Location

2200 Sepulveda Blvd, Torrance, CA 90501

Primary Responsibilities:

• Provide exceptional service to all customers
• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification and copy required documents
• Collects co-payments and issues receipts
• Processes walk-in patients and visitors
• Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of Microsoft Office experience
• 6+ monthsof customer service experience

Preferred Qualifications:

• 1+ years of experience in a medical office or medical environment
• 1+ years of experience with data entry
• Previous experience with medical insurance
• ICD 10 and CPT coding experience
• Prior experience with EMR computer applications
• Working knowledge of medical terminology
• Working knowledge of general office procedures

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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