Patient Services Coordinator

PT Solutions Physical Therapy; Metairie (LA); On-site; USD 22,000 - 26,000; Full time

Job summary

PT Solutions Physical Therapy in Metairie, LA is seeking a Patient Service Coordinator to connect patients, providers, and insurers, ensuring a seamless care journey. You’ll handle administration and communications to keep the practice moving smoothly and efficiently, while upholding HIPAA standards.

In this role you’ll verify insurance, obtain authorizations, coordinate referrals and scheduling, and support patients throughout their care journey.

Qualifications

• High School or GED required.
• 1–2 years of customer service experience.
• Healthcare experience preferred.

Responsibilities

• Reconcile patient payments and billed units per HIPAA guidelines.
• Verify insurance coverage and manage benefits.
• Obtain authorization and/or prior authorization.
• Over-the-counter collections and reconcile charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal teams.

Skills

Customer service

Healthcare experience

HIPAA compliance

Education

High School Diploma or GED

Job description

Job Overview & Responsibilities

Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive.

In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Qualifications & Pay Range

Your Responsibilities as a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience (experience with healthcare preferred).

Schedule

• Full Time

Compensation

Pay Range: $16-19/hr Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position

Company Overview

A Mission That Moves Us

At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.

Join us and transform care. Let’s go further together.

Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions

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We are an equal opportunity employer and welcome all qualified candidates to apply.