Patient Services Coordinator

PT Solutions Physical Therapy; Willow Grove (PA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Incentives

Professional development

Career progression

PTO & Sick Leave / EIB

Reimbursement for race entry fees

Job summary

PT Solutions Physical Therapy in Willow Grove, PA is seeking a Patient Service Coordinator to be the vital link between patients, providers, and insurers, ensuring a seamless care journey. This role covers insurance verification, prior authorizations, referrals, and scheduling, with a focus on accuracy and empathy.

We offer ongoing training, clear advancement paths, competitive pay with incentives, PTO, and a supportive, growth-oriented environment.

Qualifications

• High School diploma or GED is required.
• 1–2 years of customer service experience, healthcare experience preferred.

Responsibilities

• Verify insurance coverage and obtain authorizations.
• Coordinate referrals and optimize scheduling.
• Reconcile payments and follow HIPAA guidelines.
• Maintain relationships with patients, providers, and internal teams.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma or GED

Tools

Insurance verification systems

Authorization management tools

Job description

Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive.

Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive. In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you\'ll play a central part in helping patients access the care they need—quickly and confidently. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you\'re passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!What You Will Get In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities As a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience (experience with healthcare preferred).

Schedule

• Full Time: Monday - Thursday - 12pm - 8pm; Friday 8am - 4pm

Compensation Pay Range: $18-$20 per hour (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

A Mission That Moves Us At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.

Join us and transform care. Let’s go further together.Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions

Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action. We are an equal opportunity employer and welcome all qualified candidates to apply.