Patient Services Coordinator

THERASWIM; Loveland (CO); On-site; Full time

Job summary

Join a compassionate and dedicated team at a mission-driven company focused on making a difference in the lives of children with special needs. As a Patient Services Coordinator, you'll play a vital role in providing aquatic therapy and therapeutic services, ensuring a smooth patient experience from reception to care coordination. This rewarding position offers the chance to work in a supportive environment that values integrity and empathy. If you're organized, proactive, and ready to contribute to a meaningful cause, this is the perfect opportunity for you to thrive and make an impact in your community.

Benefits

401(k)

Health insurance

Paid time off

Qualifications

• Experience as a receptionist or front office representative preferred.
• Exceptional communication and organizational skills are essential.

Responsibilities

• Manage patient reception, scheduling, and intake processes.
• Coordinate care plans and Medicaid authorizations efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Teamwork

Spanish Fluency

Education

High School Diploma

Medical Billing/Office Management Certification

Job description

3 days ago Be among the first 25 applicants

This range is provided by THERASWIM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/yr - $25.00/yr

TheraSWIM is seeking a compassionate and dedicated Patient Services Coordinator to join our growing team! Our mission is to provide aquatic therapy, adaptive swim, and a variety of therapeutic services for children with special needs. If you are a highly organized, proactive, and caring individual looking to make a difference in the lives of families in our community, we encourage you to apply.

Why Join TheraSWIM?

• Be a vital part of a company making a tangible impact on the lives of children and their families.
• Collaborate with a supportive team that values integrity, empathy, and excellence.
• Thrive in an environment that recognizes and appreciates your contributions.

Position Responsibilities:

• Patient Reception and Scheduling: Greet and check in patients upon arrival, manage scheduling and rescheduling to ensure all necessary services are provided, and serve as a central resource for patient needs.
• Patient Intake and Onboarding: Oversee the onboarding process for new patients, managing intake paperwork, and guiding families through the necessary steps to begin services.
• Phone and Communication Management: Answer, screen, and forward calls; return calls promptly; and address patient and family inquiries with care and professionalism.
• Care Plan and Medicaid Coordination: Lead the process for plan of care and Medicaid prior authorizations, including timely submission of documents and proactive follow-ups with physicians and other offices.
• Office Maintenance and Safety: Maintain a clean, safe environment by disinfecting common areas and assisting with pool chemical checks and maintenance as needed.
• Additional Duties: Perform opening or closing duties as required, and be a resourceful, flexible team member in our dynamic office setting.
• Hours: We are hoping to find someone that can open 3 days/week and close 2 days/week. Opening hours would be approximately 7:30-4 and Closing hours would be 11-6:30 or 7:30 depending on the day.

Required Skills and Qualifications:

• Previous experience as a receptionist, front office representative, or similar role preferred.
• Familiarity with Medicaid authorization and medical billing processes is a plus.
• Exceptional written and verbal communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Professional attitude, appearance, and a customer-service-oriented mindset.
• Ability to work independently, prioritize effectively, and remain resourceful when addressing challenges.
• Team-oriented with an outgoing personality and positive attitude.
• Spanish fluency is a plus, as it will enhance our ability to communicate with and support a diverse group of patients and families.
• High school diploma or equivalent required; additional training or certification in medical billing/office management is an advantage.

At TheraSWIM, we pride ourselves on being a supportive and mission-driven company. If you are ready to bring your skills to a rewarding role where you can make a real difference, apply today and join the TheraSWIM family!

Job Type: Full-time

Expected hours: 32 – 40 per week

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 5x8
• Monday to Friday

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care