Patient Services Coordinator

Texas Oncology; Longview (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Services Coordinator, where you'll play a vital role in welcoming patients and ensuring smooth operations at the clinic. This full-time position offers a chance to make a meaningful impact in patients' lives while working in a supportive environment. You'll manage appointments, assist with paperwork, and provide essential administrative support, all while adhering to compliance standards. If you're passionate about patient care and have a knack for organization, this role is perfect for you. Enjoy a collaborative atmosphere and the opportunity to grow within a leading oncology network dedicated to quality care.

Qualifications

• Proficient in Microsoft Office and scheduling software.
• Experience in customer service and front office roles.

Responsibilities

• Greets and registers patients, handling appointments and paperwork.
• Answers calls, screens inquiries, and communicates messages.

Skills

Microsoft Office (Outlook, Word, Excel)

Customer Service

Scheduling Software

Education

High School Diploma or Equivalent

Job description

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Overview

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support our Longview clinic at 1300 North 4th Street. Typical work hours are Monday - Friday; 8:00am to 5:00pm. There is possible travel to Marshall, TX on occasion.

This position can be either a level 1, 2 or Sr based on relevant work experience.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country with approximately 530 providers across 280+ sites in Texas. Our founders pioneered community-based cancer care to make the best available cancer treatments accessible to all communities, supporting patients fighting cancer at home with family and friends nearby. Our mission remains the same: using leading-edge technology and research to deliver high-quality, evidence-based cancer care to help patients achieve “More breakthroughs. More victories.” Today, Texas Oncology treats half of all Texans diagnosed with cancer annually.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians, supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system to advance science, technology, and quality of care.

What does the Patient Services Coordinator do? (including but not limited to)

The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. Registers and schedules appointments efficiently. Answers, screens, and directs all incoming calls, relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Responsibilities

The essential duties and responsibilities (including but not limited to):

• Greets patients and visitors promptly, courteously, and professionally. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for patients, collects, verifies completeness, and files patient forms. Updates demographics and insurance information. Collects co-pays and balances, providing receipts.
• Answers, screens, and responds to routine questions, routes calls as appropriate, and takes thorough messages. Communicates messages accurately and timely.
• Checks patients out after examination. Schedules follow-up appointments per physician/office guidelines. Provides appointment details and directions.
• Records cancellations and missed appointments; reschedules as needed. Notifies staff of cancellations and updates patient charts.
• Provides general administrative support, maintains a neat lobby, and ensures availability of forms and supplies.
• Adheres to confidentiality, HIPAA, and related laws regarding patient records.
• Other duties as assigned, including typing memos and forms. No more than five high-level duties.

Qualifications

The ideal candidate will have the following background and experience:

Level 1

• High school diploma or equivalent.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel).
• Must complete required e-learning courses within 90 days.

Level 2 (including Level 1 requirements)

• At least 18 months front medical office receptionist experience, including handling insurance forms and scheduling software.
• Knowledge of practice routines and personnel a plus.

Level Sr (including Level 1 and 2 requirements)

• At least 5 years front medical office receptionist experience.

Physical Demands

Requires sitting, using hands, occasional standing, walking, reaching, and lifting up to 30 pounds. Vision and hearing should be corrected to normal ranges.

Work Environment

Frequent interaction with patients and staff. Accommodations available for disabilities.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

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