Patient Services Coordinator

Texas Oncology; Pittsburg (TX); On-site; USD 10,000 - 60,000; Full time

Job description

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The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support our Pittsburg clinic at 408 Quitman St. Typical work hours are Monday-Friday, 8:00am to 5:00pm.

This position can be classified as Level 1, 2, or Sr, depending on relevant work experience.

Texas Oncology, part of The US Oncology Network, delivers high-quality, evidence-based care to patients close to home. It is the largest community oncology provider in the country, with approximately 530 providers across 280+ sites in Texas. Our mission is to make the best available cancer care accessible to all communities, supporting patients with leading-edge technology and research to achieve "More breakthroughs. More victories." Today, Texas Oncology treats half of all Texans diagnosed with cancer annually.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians, supported by McKesson Corporation, focused on empowering a sustainable community patient care system to advance cancer science, technology, and quality of care.

What does the Patient Services Coordinator do? (including but not limited to):

• Professionally greet and welcome patients and their families.
• Register and schedule patient appointments efficiently and accurately.
• Answer, screen, and direct all incoming calls to appropriate personnel, relaying messages between patients and clinical staff.
• Support adherence to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

• Greet patients and visitors promptly and courteously, check-in patients, and inform clinical staff of patient arrivals.
• Provide and explain paperwork, collect and verify forms, update demographic and insurance information, and handle co-pays and balances, providing receipts.
• Answer routine questions, route calls appropriately, and communicate messages accurately and timely.
• Check out patients post-examination, schedule follow-up appointments, and provide appointment details.
• Record cancellations and reschedules, notifying staff accordingly.
• Perform general administrative duties such as filing and maintaining a tidy lobby area.
• Maintain confidentiality and comply with all relevant laws and guidelines, including HIPAA.
• Perform other duties as assigned, including typing memos and forms.

Qualifications

The ideal candidate will have:

• High school diploma or equivalent.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office Suite.

Level-specific requirements:

• Level 1: High school diploma, some office experience, basic computer skills, and completion of required e-learning courses within 90 days.
• Level 2: At least 18 months of front office experience with insurance and scheduling software.
• Level Sr: At least 5 years of front office experience with insurance and scheduling software.

Physical Demands

Requires sitting, using hands, occasional standing, walking, reaching, and lifting up to 30 pounds. Vision and hearing should be corrected to normal ranges.

Work Environment

Frequent interaction with patients and staff in a clinical setting. Reasonable accommodations can be made for disabilities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care