Patient Services Coordinator

JWM Neurology, PC; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

JWM Neurology, PC is seeking a full-time receptionist to handle incoming calls, schedule patient appointments and provide prompt, courteous service in a clinical setting. The role requires strong communication and confidentiality, with two years of health-care related telephonic experience.

Typical hours are Monday–Friday, 8am–5pm, with nonexempt status. Education required is a High School Diploma or GED, and familiarity with standard office software is expected.

Qualifications

• Minimum of two years of experience in telephonic customer/patient service operations, preferably in health care setting.
• High School Diploma or GED

Responsibilities

• Answers and screens all calls and emails per clinic guidelines; directs appropriately to Physicians, other medical personnel, administrators and support staff.
• Takes messages following guidelines related to timeliness and accuracy and processes appropriately.
• Places return calls as requested.
• Maintains physician schedules to fill openings.
• Completes clerical work associated with incoming referrals from outside medical sources.
• Processes paperwork for new clients efficiently and in accordance with protocols.
• Obtains pertinent information from new patients by asking them to complete surveys or interviews in a courteous and professional manner.
• Collects data for the admission process.
• Respects client or patient dignity and confidentiality.
• Adheres to the facility dress code and appears professional at all times.
• Respects patient confidentiality.
• Assists other departments, as directed.
• Other duties, as assigned

Skills

Customer service

Communication

Professionalism

Confidentiality

Telephone screening

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

JWM Neurology, PC is seeking a full-time receptionist to handle incoming calls, schedule patient appointments and provide prompt, courteous service in a clinical setting. The role requires strong communication and confidentiality, with two years of health-care related telephonic experience.

Typical hours are Monday–Friday, 8am–5pm, with nonexempt status. Education required is a High School Diploma or GED, and familiarity with standard office software is expected.