Patient Services Coordinator

Mary Washington Healthcare Incorporated; Frederick (MD); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare Incorporated is seeking a dedicated Front Desk/Registration Clerk in Frederick, MD to support patient intake, scheduling, insurance verification, and billing activities across Medical Imaging of Frederickburg locations. The role requires strong communication skills and attention to regulatory details.

You will greet patients, collect information, verify insurance, obtain authorizations, and coordinate with providers to ensure accurate billing and timely services.

Qualifications

• Strong verbal and written communications skills.
• Two years related experience in a call center, patient registration, or billing.
• Experience with third-party insurance processes and CPT/ICD-9 terminology.

Responsibilities

• Greet customers in a courteous, confidential manner and support service goals.
• Answer phones professionally and transfer messages as needed.
• Assist with patient financial matters and insurance verification.
• Schedule tests using appropriate scheduling software.
• Maintain records and ensure compliance with regulatory requirements.
• Obtain authorizations and monitor pre-authorizations and billing workflow.
• Provide instructions for pre-procedure preparation and coordinate with offices.
• Communicate with insurers to verify benefits and co-pays, and prorate bills with management approval.
• Maintain organized work area and monitor workflow across imaging sub-sections.
• Enter pre-authorization information into Radiology Management Systems (RMS).
• Reconcile daily charges and verify CPT/ICD-10 accuracy.
• Perform closing procedures and balance daily charges and co-pays.
• Provide reports and requests for CD/film transfers per HIPAA guidelines.
• Liaise with patients, guarantors, insurers, and physicians to document approvals.
• Assist in other MIF department duties as needed.
• Perform other duties as assigned.

Skills

Strong verbal and written comms

Basic computer skills

2 years related experience

Insurance terminology (CPT/ICD-9)

Education

High school diploma or equivalent

Job description

Mary Washington Healthcare Incorporated is seeking a dedicated Front Desk/Registration Clerk in Frederick, MD to support patient intake, scheduling, insurance verification, and billing activities across Medical Imaging of Frederickburg locations. The role requires strong communication skills and attention to regulatory details.

You will greet patients, collect information, verify insurance, obtain authorizations, and coordinate with providers to ensure accurate billing and timely services.