Patient Services Concierge & Scheduling Specialist

University of Minnesota; Saint Paul (MN); On-site; USD 32,910 - 36,313; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Generous time off

Low-cost medical and dental plans

Job summary

The University of Minnesota is seeking a Patient Service Representative at Boynton Health to be the crucial first point of contact for patients. Responsibilities include managing administrative tasks such as checking patients in, scheduling appointments, and handling insurance verification, with a focus on providing exceptional customer service.

The ideal candidate will possess strong communication skills, a background in customer service, and the ability to multitask effectively. This full-time position offers a comprehensive benefits package.

Qualifications

• Minimum of four years of administrative/front desk and customer service experience.
• Demonstrated ability to maintain professionalism and empathy in a healthcare setting.
• Fluency in English (written and verbal) is required.

Responsibilities

• First point of contact for patients; manage check-in and scheduling.
• Communicate effectively with patients regarding their needs and concerns.
• Ensure a clean and organized work environment.

Skills

Customer service experience

Strong verbal and written communication

Problem-solving skills

Digital fluency in MS Office and Google Workspace

Education

Post-secondary education in relevant field

Tools

Electronic medical record system

Appointment scheduling software

Job description

The University of Minnesota is seeking a Patient Service Representative at Boynton Health to be the crucial first point of contact for patients. Responsibilities include managing administrative tasks such as checking patients in, scheduling appointments, and handling insurance verification, with a focus on providing exceptional customer service.

The ideal candidate will possess strong communication skills, a background in customer service, and the ability to multitask effectively. This full-time position offers a comprehensive benefits package.