Front Desk & Patient Services Specialist

University of Michigan Health-West; Grandville (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Service Representative to be the first contact for patients, handling registration, calls, scheduling, and forms. The role emphasizes excellent customer service, organization, and strong interpersonal skills in a fast-paced clinic setting.

Responsibilities include directing calls, collecting messages, registering patients, ensuring accurate billing, and maintaining privacy.

Qualifications

• High school education or equivalent.
• Prior administrative or clerical experience in a clinical setting preferred.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people.
• Well developed verbal and written communication skills.
• Strong telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.
• Basic computer knowledge and skills.
• Experience with computer data entry and strong typing skills.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquiries.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.
• Performs other clerical duties as assigned.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Verbal and written communication

Data entry

Typing skills

Office procedures

Ability to work under pressure

Task flexibility

Basic computer skills

Clinical office experience

Education

High school diploma or equivalent

Job description

University of Michigan Health-West is seeking a Patient Service Representative to be the first contact for patients, handling registration, calls, scheduling, and forms. The role emphasizes excellent customer service, organization, and strong interpersonal skills in a fast-paced clinic setting.

Responsibilities include directing calls, collecting messages, registering patients, ensuring accurate billing, and maintaining privacy.