Patient Services Concierge & Scheduling Specialist

University of Minnesota; Minneapolis (MN); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Continuous learning opportunities

Low-cost medical plans

Excellent retirement plans

Job summary

The University of Minnesota is seeking a Patient Service Representative (PSR) who will serve as the crucial first point of contact for patients at Boynton Health. Responsibilities include greeting patients, scheduling appointments, and verifying insurance while ensuring a customer-focused experience from arrival to discharge.

The ideal candidate will have a post-secondary education, at least four years of relevant experience, and demonstrate strong communication skills. This position offers competitive wages and comprehensive benefits.

Qualifications

• At least four years of relevant experience in customer service, administrative tasks, or office management.
• Ability to maintain empathy and professionalism while managing difficult situations.
• Proficient in operating communication equipment and software systems.

Responsibilities

• Register patients and collect necessary information and payments.
• Schedule appointments accurately and communicate information effectively to patients.
• Connect patients with appropriate resources and maintain a tidy work environment.

Skills

Customer service experience

Strong communication skills

Digital fluency (MS Office, Google Workspace)

Problem-solving skills

Bilingual/multilingual skills

Education

Post-secondary education

Experience in a health clinic

Job description

The University of Minnesota is seeking a Patient Service Representative (PSR) who will serve as the crucial first point of contact for patients at Boynton Health. Responsibilities include greeting patients, scheduling appointments, and verifying insurance while ensuring a customer-focused experience from arrival to discharge.

The ideal candidate will have a post-secondary education, at least four years of relevant experience, and demonstrate strong communication skills. This position offers competitive wages and comprehensive benefits.