Patient Services Representative, Boynton Health

University of Minnesota; Minneapolis (MN); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Continuous learning opportunities

Low-cost medical plans

Excellent retirement plans

Job summary

The University of Minnesota is seeking a Patient Service Representative (PSR) who will serve as the crucial first point of contact for patients at Boynton Health. Responsibilities include greeting patients, scheduling appointments, and verifying insurance while ensuring a customer-focused experience from arrival to discharge.

The ideal candidate will have a post-secondary education, at least four years of relevant experience, and demonstrate strong communication skills. This position offers competitive wages and comprehensive benefits.

Qualifications

• At least four years of relevant experience in customer service, administrative tasks, or office management.
• Ability to maintain empathy and professionalism while managing difficult situations.
• Proficient in operating communication equipment and software systems.

Responsibilities

• Register patients and collect necessary information and payments.
• Schedule appointments accurately and communicate information effectively to patients.
• Connect patients with appropriate resources and maintain a tidy work environment.

Skills

Customer service experience

Strong communication skills

Digital fluency (MS Office, Google Workspace)

Problem-solving skills

Bilingual/multilingual skills

Education

Post-secondary education

Experience in a health clinic

Job description

Position Summary

A Patient Service Representative (PSR) at Boynton Health, https://boynton.umn.edu/, is the crucial first point of contact, handling administrative tasks like patient check‑in, scheduling, insurance verification, and collecting payments, while also providing vital support by answering questions, explaining procedures, and connecting patients with the right staff, ensuring a smooth and customer‑service focused experience from arrival to discharge and beyond.

Overview of Responsibilities

• Greets and registers patients; collects co‑payments, pre‑payments, insurance information, obtains demographic information, makes changes as necessary, obtains patient signatures, etc.
• Collects documentation of informed consent to services, and rights and responsibilities of the patient and the organization, and privacy of health information, including releases of protected health information, as requested.
• Accurately and timely schedules new and existing patients in the current software system; demonstrates knowledge of scheduling practices, guidelines and expectations.
• Communicates all pertinent information to patients, including appointment information, directions, check‑in times, referral information and copayments.
• Answers telephone, responds appropriately to the caller and redirects calls as needed; takes and relays messages requiring follow‑up to appropriate individuals.
• Connects patients with appropriate resources and staff; provides information about Boynton Health Services: Urgent Care, Gopher Quick Clinic, Primary Care, Women's Health, Physical Therapy, Nutrition, Travel Clinic, Dental and Eye Clinic and Pharmacy.
• Provides information about how patients can provide service feedback and/or submit complaints.
• Ensures the clinic lobby/patient work areas are tidy, clean, organized, and upholds professional standards; maintains a presentable environment.
• Handles all patient matters and their patient health data confidentially.
• Prioritizes job functions to maximize clinic efficiencies and reduce patient waiting times.
• Demonstrates teamwork and support of others, including assisting with training and onboarding of new employees.
• Promotes a safe, equitable, respectful, collaborative and harmonious work environment.
• Performs other duties consistent with the job classification and position description.

Required Qualifications

• Post‑secondary education, administrative/front desk/health clinic, and customer service experience involving phone and in‑person contact with the public, or a combination of the above totaling at least four (4) years.
• Demonstrated experience maintaining a positive, calm, and empathetic demeanor with all patients, and callers, managing difficult situations, and projecting professionalism.
• Strong writing, verbal, and interpersonal skills, plus digital fluency in MS Office and Google Workspace and ability to learn and operate health care data systems; fluent in English (written/verbal).
• Effectively operates equipment and communicates on and operates the phone system.
• Experience delivering a high level of customer service by prioritizing customer satisfaction, resolving issues, and adapting to the changing needs of a clinic/office.
• Demonstrated ability for problem‑solving, attention to details, critical thinking, decision‑making, continuous improvement; understands and executes a variety of instructions.
• Proficient at managing competing priorities and able to pivot quickly; works efficiently and at a productive pace, handling interruptions appropriately and meeting deadlines.
• Demonstrated prompt and reliable work attendance; ability to work an open and flexible schedule, typically between 7:30 A.M. – 4:30 P.M. (Monday – Friday).
• Completes work requirements and trainings, as assigned and in a timely manner.

Preferred Qualifications

• Experience in a health clinic clerical/front desk position.
• Experience with an electronic medical record system.
• Experience with insurance verification.
• Experience with appointment scheduling software.
• Experience in a multicultural medical or social services setting.
• Bi/Multilingual.

Physical Requirements

Frequent sitting, standing, walking, and using hands for typing and operating equipment, with occasional bending, stooping, kneeling, and lifting (typically up to 25–40 lbs). Key demands include clear communication (talking/hearing), good vision (close/distance/focus), and the ability to handle repetitive motions, manage stress, and operate multi‑line phones and computers for extended periods.

Pay Range

$23.89–$26.36 depending on education/qualifications/experience. Salary range is not negotiable.

Time Appointment

100% time Appointment (40 hours per week)

Position Type

Non‑Faculty Labor Represented Staff

Benefits

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree‑seeking programs supported by the Regents Tuition Benefit Program
• Low‑cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer‑paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.