Patient Services Concierge & Scheduling Specialist

Socket.dev; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health's CWH Operations unit seeks an administrative receptionist to support patient flow in the Women’s Health department, handling check-in/out, scheduling, and insurance verification.

You will interact with patients, ensure HIPAA compliance, load payments, and maintain a welcoming reception area while guiding patients through the system.

This role offers Monday–Friday days with a collaborative team in a growing health system that values service excellence.

Qualifications

• Experience in customer service environments preferred.
• Familiarity with HIPAA principles and patient privacy.

Responsibilities

• Conducts patient check-in and check-out.
• Manages and maintains reception area and welcome tablets; Impacts patient’s MHAV engagement.
• Schedules appointments through clinical communication or direct request and effectively communicates to patients.
• Provides excellent customer service and recovers service through de-escalation with guidance.
• Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing; Utilizes payor verification websites.
• Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
• Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
• Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology & documentation

Education

High School Diploma or GED

Tools

EPIC

VAS

Job description

Vanderbilt Health's CWH Operations unit seeks an administrative receptionist to support patient flow in the Women’s Health department, handling check-in/out, scheduling, and insurance verification.

You will interact with patients, ensure HIPAA compliance, load payments, and maintain a welcoming reception area while guiding patients through the system.

This role offers Monday–Friday days with a collaborative team in a growing health system that values service excellence.