Patient Services Concierge (Per Diem)

Hospital for Special Surgery; New York (NY); On-site; USD 48,000 - 68,000; Part time

Job summary

Hospital for Special Surgery (HSS) seeks a Patient Services Liaison for a part-time, per diem role in New York, NY. The position emphasizes exceptional patient interaction, information provision, and coordination with staff and volunteers to support patient families.

The candidate should have a Bachelor's degree, 2 years in healthcare (3 years preferred), and strong communication and teamwork skills. Proficiency with EPIC, Salesforce, and Outlook is valued.

Qualifications

• Requires a Bachelor's degree.
• Master’s degree preferred (e.g. MBA, MSW, MPH or MHA).
• 2 years in healthcare required.
• 3 years in healthcare preferred.
• Strong customer service skills.
• Outstanding interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong knowledge of teamwork.
• Previous experience in hospitality or concierge services.

Responsibilities

• Respond to customer concerns professionally and escalate as needed.
• Provide information and support to patients and families.
• Coordinate, communicate with Atrium volunteers and team members.
• Answer telephone, route calls, and provide routine information.
• Prepare and maintain records using EPIC, Salesforce, Outlook and related systems.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Teamwork

Education

Bachelor’s degree

Master’s degree

Tools

EPIC

Salesforce

Outlook

EZCall

Job description

Hospital for Special Surgery (HSS) seeks a Patient Services Liaison for a part-time, per diem role in New York, NY. The position emphasizes exceptional patient interaction, information provision, and coordination with staff and volunteers to support patient families.

The candidate should have a Bachelor's degree, 2 years in healthcare (3 years preferred), and strong communication and teamwork skills. Proficiency with EPIC, Salesforce, and Outlook is valued.