Patient Services Concierge - Per Diem

Penn Medicine, University of Pennsylvania Health System; Erdenheim (PA); On-site; USD 22,000 - 39,000; Part time

Job summary

Penn Medicine is seeking a Per Diem Patient Service Associate in Penn Cardiology at Chestnut Hill. The PSA supports patient-focused care, schedules appointments, collectsCo-pays and updates insurance details in EMR, ensuring smooth front-desk operations.

The role requires strong customer service, 2+ years in a medical office or 4 years in customer service, and attention to regulatory compliance. Per diem schedule may vary, with opportunities to assist across departments.

Qualifications

• HS Diploma or GED required.
• 2+ years medical office experience or 4 years of customer service experience.
• An advanced degree may be considered in lieu of experience.
• Associate of Arts or Science preferred.

Responsibilities

• Assist with patient arrival and departure procedures and requests.
• Schedule patient appointments and manage refunds, referrals and authorizations as needed.
• Maintain accurate patient demographics and billing information in the EMR and participate in daily cash reconciliation.

Skills

Customer service

Communication

Scheduling

Phone handling

Education

High School Diploma

Tools

EMR

Billing software

Job description

Penn Medicine is seeking a Per Diem Patient Service Associate in Penn Cardiology at Chestnut Hill. The PSA supports patient-focused care, schedules appointments, collectsCo-pays and updates insurance details in EMR, ensuring smooth front-desk operations.

The role requires strong customer service, 2+ years in a medical office or 4 years in customer service, and attention to regulatory compliance. Per diem schedule may vary, with opportunities to assist across departments.