Clinical Services Associate: Patient Care & Admin Pro

Penn Medicine; Bensalem Township (Bucks County); On-site; USD 40,000 - 55,000; Full time

Job summary

Penn Medicine, Penn Cardiology in Bensalem, PA, is seeking a Client Services Associate. The CSA blends clinical and administrative support to deliver an exceptional patient experience, assisting physicians and practice operations while supporting high-quality, patient-centered care.

Responsibilities include rooming patients, taking vital signs, performing EKGs, collecting specimens, scheduling appointments, handling check-in/out and insurance documentation, and maintaining EMR records.

Qualifications

• High School Diploma or GED required.
• Completion of a Penn Medicine-approved Medical Assistant program or equivalent experience.
• 18+ months of Medical Assistant experience or 1+ year as Penn Medicine Clinical Support Representative may count toward program.
• Current BLS certification required.
• CMA or RMA certification required (or obtained within 90 days of hire).
• Ability to complete required Epic training and certification.

Responsibilities

• Room patients, collect vital signs, update medical histories, and prepare charts in the EMR.
• Perform EKGs, specimen collection, point-of-care testing, and other clinical procedures within scope of practice.
• Assist providers during exams and minor procedures.
• Schedule appointments, manage patient communications, and coordinate care.
• Obtain insurance information, referrals, authorizations, and required documentation.
• Check-in/check-out activities, collect copays, and maintain EMR records.
• Maintain exam rooms, equipment, and inventory; follow safety standards.

Skills

Patient-focused care

Excellent communication

Team collaboration

EMR experience - Epic

Education

High School Diploma or GED

Penn Medicine-approved Medical Assistant program

CMA or RMA certification

Epic training / certification

Tools

Epic EMR

Job description

Penn Medicine, Penn Cardiology in Bensalem, PA, is seeking a Client Services Associate. The CSA blends clinical and administrative support to deliver an exceptional patient experience, assisting physicians and practice operations while supporting high-quality, patient-centered care.

Responsibilities include rooming patients, taking vital signs, performing EKGs, collecting specimens, scheduling appointments, handling check-in/out and insurance documentation, and maintaining EMR records.