Patient Services Concierge - Part-Time Front Office

Crossroads Treatment Centers; Allentown (Lehigh County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Mileage reimbursement

Excellent training

Community events

Impact on lives

Job summary

Crossroads Treatment Centers in Allentown, PA is seeking a Front Office Assistant to deliver exceptional patient check-in, payments, and daily operations support. You will guide new patients through intake, coordinate with clinical staff, and maintain accurate financial records while providing a friendly, professional experience.

The role offers about 25–29 hours weekly, with shifts on Monday, Tuesday, Thursday, Friday and occasional Saturdays.

Qualifications

• High School Diploma or GED is required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and collect payments with a friendly, professional demeanor.
• Assist in daily operations and coordinate with clinical staff.
• Guide new patients through intake process to ensure a smooth visit.
• Maintain daily financial records and reports.
• Oversee patient accounts and help with administrative tasks.
• Provide clerical and logistical support as needed.

Skills

Customer service

Healthcare awareness

Addiction treatment knowledge

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers in Allentown, PA is seeking a Front Office Assistant to deliver exceptional patient check-in, payments, and daily operations support. You will guide new patients through intake, coordinate with clinical staff, and maintain accurate financial records while providing a friendly, professional experience.

The role offers about 25–29 hours weekly, with shifts on Monday, Tuesday, Thursday, Friday and occasional Saturdays.