Front Office Assistant — Patient Intake & Care Support

Crossroads Treatment Centers; Connellsville (Fayette County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401K options including a match

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to join our team in Connellsville, PA. This role focuses on welcoming patients, managing check-in, processing payments, and guiding new patients through intake to ensure a smooth start to their treatment journey.

You will coordinate with clinical staff, maintain financial records, and provide clerical support while promoting a white-glove patient experience in a fast-paced outpatient environment.

Qualifications

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Provide excellent customer service, check in patients, receive payments, and assist in daily operations.
• Guide new patients through intake process for a smooth experience.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate intakes with medical and clinical staff.
• Provide clerical and logistical support and oversee patient accounts.

Skills

Customer service

Healthcare exposure

Office administration

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a Front Office Assistant to join our team in Connellsville, PA. This role focuses on welcoming patients, managing check-in, processing payments, and guiding new patients through intake to ensure a smooth start to their treatment journey.

You will coordinate with clinical staff, maintain financial records, and provide clerical support while promoting a white-glove patient experience in a fast-paced outpatient environment.