Patient Services Concierge: Front Office Scheduling

US Oncology Network-wide Career Opportunities; Aurora (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

Rocky Mountain Cancer Centers in Aurora is seeking an experienced Patient Service Coordinator to manage appointment scheduling, referrals, and patient payments at the front desk of our oncology clinic.

The role requires strong communication, reliability, and computer proficiency to coordinate scheduling, insurance authorizations, and financial counseling for patients. This full-time position supports our mission to deliver compassionate cancer care in a patient-centered setting.

Qualifications

• High School diploma or equivalent required.
• At least 3 years of office experience, medical office preferred.
• Excellent communication skills, written and verbal.
• Proficiency with computer systems required. Microsoft Outlook/Word/Excel a plus.

Responsibilities

• Schedules new and return patient appointments in the computer system in accordance with physician/office guidelines; notifies clinic personnel of changes.
• Obtains and enters all authorizations and referrals in patients charts and computer.
• Schedules outpatient appointments/testing and hospital admissions upon request.
• Obtains necessary pre-certifications as required; handles new patient referrals and schedules appointments.
• Collects co-pays and other amounts at time of visit; maintains scheduling book for physician meetings and calls.
• Handles incoming calls from patients needing scheduling; provides appointment cards and follows up on no-shows.
• Arranges for financial counseling as needed; protects patient confidentiality; follows front office policies.
• Covers other front office functions as requested.

Skills

Excellent communication

Written communication

Education

High School diploma

Tools

Outlook

Word

Excel

Job description

Rocky Mountain Cancer Centers in Aurora is seeking an experienced Patient Service Coordinator to manage appointment scheduling, referrals, and patient payments at the front desk of our oncology clinic.

The role requires strong communication, reliability, and computer proficiency to coordinate scheduling, insurance authorizations, and financial counseling for patients. This full-time position supports our mission to deliver compassionate cancer care in a patient-centered setting.