Patient Services Coord/Receptionist

US Oncology Network-wide Career Opportunities; Lone Tree (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) retirement plan

Paid time off and holidays

Tuition reimbursement

Job summary

Rocky Mountain Cancer Centers in Lone Tree, CO, seeks an experienced Patient Service Coordinator/Receptionist for the breast surgery clinic. The role coordinates patient appointments, tests, and consultations while ensuring a seamless patient experience.

Responsibilities include greeting patients, scheduling, collecting payments, handling referrals, and facilitating financial counseling when needed. A high school diploma and 3+ years of office experience are required.

Qualifications

• High School diploma or equivalent required.
• At least 3 years of office experience, medical office preferred.
• Excellent communication skills, written and verbal.

Responsibilities

• Greets patients with a warm and welcoming smile and checks them in.
• Schedules new patients and return appointments in the computer system per guidelines.
• Obtains referrals and adds patient information to charts.
• Schedules outpatient appointments/testing as requested.
• Collects co-pays, deductibles and other out-of-pocket amounts at visit time.
• Handles incoming calls to schedule or reschedule appointments.
• Provides patients with appointment cards and documents no-shows for follow-up.

Skills

Customer service

Scheduling

Communication

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator/Receptionist supporting our breast surgery clinic in Lone Tree.

We are seeking a detail-oriented Scheduler to support a multidisciplinary team dedicated to delivering comprehensive breast care. This role is responsible for coordinating patient appointments, diagnostic testing, and surgical consultations while ensuring a seamless experience for patients and providers. Success in this position requires excellent organizational skills, professionalism, and a commitment to outstanding patient service.

Salary Range: $18.29-$25.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

Responsibilities

• Greats patients with a warm and welcoming smile and checks them in.
• Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains correspondence relating to referrals in patients charts and computer.
• Schedules outpatient appointments/testing upon request.
• Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments.
• Provides patients with accurate and legible appointment cards. Documents no shows in patient's chart for missed visits. Follows up with patient to reschedule any missed appointments.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.

Qualifications

High School diploma or equivalent required. Position requires at least 3 year office experience, medical office preferred. Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

WORK ENVIRONMENT

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.