Patient Services Concierge — Front Desk & Scheduling

Associated Urologists of North Carolina; Cary (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Associated Urologists of North Carolina is seeking a Patient Service Representative I to deliver exceptional patient service both by phone and in person. You will manage front-desk tasks, schedule appointments, register patients, verify insurance, and collect payments to ensure a smooth patient experience.

The role emphasizes accurate charting, handling PHI securely, and coordinating with clinical staff to move patients through intake and checkout efficiently.

Qualifications

• High School Diploma or equivalent required; some college work preferred.
• 1–3 years of customer service experience, ideally in a medical setting.
• Familiarity with CPT/ICD coding is a plus and HIPAA awareness required.

Responsibilities

• Greet and assist patients and visitors in person or by phone.
• Register new patients and collect demographics and financial information.
• Schedule appointments and manage patient flow at the front desk.
• Collect co-pays and outstanding balances; verify insurance information.
• Maintain organized front desk and accurate medical records as needed.

Skills

Microsoft Office

EMR navigation

Customer service

Phone handling

Organizational skills

HIPAA compliance

Data entry

Medical terminology

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

Associated Urologists of North Carolina is seeking a Patient Service Representative I to deliver exceptional patient service both by phone and in person. You will manage front-desk tasks, schedule appointments, register patients, verify insurance, and collect payments to ensure a smooth patient experience.

The role emphasizes accurate charting, handling PHI securely, and coordinating with clinical staff to move patients through intake and checkout efficiently.