Patient Services Coordinator: Medical Front Desk & Scheduling

Urology Specialists; Hickory (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Urology Specialists is seeking a patient-focused Receptionist to join our clerical team in Hickory, NC. The role involves scheduling, check-in/check-out support, and handling copays and balances in a busy medical office.

Ideal candidates have a high school diploma, strong customer service, and experience with insurance verification and prior authorizations. This on-site position offers competitive pay and comprehensive benefits, with opportunities for growth within the administration team.

Qualifications

• High school diploma or GED required.
• Experience handling insurance verification, prior authorizations, and patient collections preferred.

Responsibilities

• Performs clerical duties in a medical setting, such as scheduling appointments, taking copays, deductibles and patient balances, and assisting with check-in and check-out.
• Verifies and updates demographic and insurance information; scans identification and insurance information into EMR
• Responds to inquiries about benefits, balances, and authorizations in a timely and professional manner
• Manages provider calendars, ensuring referral or authorization requirements are met; supports scheduling of new and follow-up patients
• Manages incoming calls and triages messages; ensures all staff are promptly notified of all patient arrivals, cancellations, and schedule changes

Skills

Customer service

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

EMR software

Scheduling systems

Job description

Urology Specialists is seeking a patient-focused Receptionist to join our clerical team in Hickory, NC. The role involves scheduling, check-in/check-out support, and handling copays and balances in a busy medical office.

Ideal candidates have a high school diploma, strong customer service, and experience with insurance verification and prior authorizations. This on-site position offers competitive pay and comprehensive benefits, with opportunities for growth within the administration team.