Patient Services Concierge — Front Desk

Intermountain Health; Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Las Vegas, NV seeks a Patient Service Representative to be the first point of contact for patients, handling intake, scheduling, and basic billing support. You will verify information, document in the EMR, and assist with insurance coordination and payments.

The role emphasizes strong communication, confidentiality, and teamwork to deliver a high-quality patient experience in a fast-paced clinic setting.

Qualifications

• Six months of customer service experience with interactions with customers.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Provides courteous and professional connections with patients in person, over the phone, or via secure messaging.
• Documents all calls accurately in the EMR.
• Schedules patient appointments for visits, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data.
• Obtains insurance IDs and may verify coverage and authorizations.
• Assists patients with forms and payments; educates on financial assistance.
• Keeps up-to-date on role responsibilities and clinic communications.

Skills

Professional etiquette

Communication

Teamwork

Confidentiality

Customer service

Cash handling

Time management

Critical thinking

Computer literacy

Tools

EMR systems

Job description

Intermountain Health in Las Vegas, NV seeks a Patient Service Representative to be the first point of contact for patients, handling intake, scheduling, and basic billing support. You will verify information, document in the EMR, and assist with insurance coordination and payments.

The role emphasizes strong communication, confidentiality, and teamwork to deliver a high-quality patient experience in a fast-paced clinic setting.