Patient Service Champion - Front Desk & Care Concierge

Intermountain Health; Mountain View (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Las Vegas, NV invites applications for a Patient Service Representative (PSR). You will be the first connection for patients, greeting, checking in/out, and collecting accurate demographic and insurance information to start care.

You will document calls in the EMR and schedule appointments, referrals, and tests with professionalism. The role emphasizes patient satisfaction, confidentiality, and collaboration with caregivers.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver satisfaction.
• Ability to protect privacy and PHI.

Responsibilities

• Greet and connect with patients by phone, in person, or via secure messaging to resolve needs.
• Document calls accurately in the EMR.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by updating demographic data and verifying information.
• Obtain insurance cards, IDs, and signatures; verify benefits as needed.

Skills

Customer service

Interpersonal communication

Professional demeanor

Teamwork

Privacy/PHI protection

Basic computer skills

Data entry

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in Las Vegas, NV invites applications for a Patient Service Representative (PSR). You will be the first connection for patients, greeting, checking in/out, and collecting accurate demographic and insurance information to start care.

You will document calls in the EMR and schedule appointments, referrals, and tests with professionalism. The role emphasizes patient satisfaction, confidentiality, and collaboration with caregivers.