Patient Services Concierge — Elevate Patient Experience

Privia Medical Group - Gulf Coast; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Privia Health in Houston, TX is seeking a Patient Services Representative to greet and guide patients, verify demographics and insurance, and support efficient check-in/out at our care center. You will collect co-pays, manage records, and coordinate with the PFS team to ensure smooth financial processes.

This role requires excellent communication, strong organizational skills, and familiarity with EHR and medical billing software.

Qualifications

• 2+ years of experience in a clinical or medical office setting.
• Exceptional verbal and written communication skills with a strong customer-service orientation.
• Proven ability to manage competing priorities in a high-volume, fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with medical billing software and Electronic Health Records (EHR) preferred.
• High School Graduate or GED.

Responsibilities

• Greet patients and visitors promptly with a professional and helpful demeanor.
• Execute the patient check-in process by verifying and updating all demographic and insurance information at every visit.
• Assist new patients with the completion of intake forms and ensure all digital and physical records are organized.
• Collect co-pays, co-insurance, and outstanding patient balances; facilitate financial agreements as directed by the Patient Financial Services (PFS) team.
• Maintain real-time communication with clinical staff regarding scheduling updates, including late arrivals or cancellations, to optimize patient flow.
• Batch and balance all daily financial transactions and submit comprehensive activity reports at the end of each shift.
• Maintain strict adherence to HIPAA guidelines and internal privacy protocols to protect patient information.
• Participate in ongoing educational activities and staff meetings to improve practice workflows.
• Perform other administrative duties as required to support the Director of Practice Operations.

Skills

Customer service

Communication

Organizational skills

HIPAA compliance

Attention to detail

Education

High School Diploma or GED

Tools

Medical billing software

Electronic Health Records (EHR)

Job description

Privia Health in Houston, TX is seeking a Patient Services Representative to greet and guide patients, verify demographics and insurance, and support efficient check-in/out at our care center. You will collect co-pays, manage records, and coordinate with the PFS team to ensure smooth financial processes.

This role requires excellent communication, strong organizational skills, and familiarity with EHR and medical billing software.