Patient Services Front Desk Coordinator

Privia Health; Georgia; On-site; USD 36,000 - 48,000; Full time

Job summary

Privia Health at SugarLand Women's Care onsite is seeking a Patient Services Representative to greet patients, check them in/out, verify demographics and insurance, and assist with paperwork. The role emphasizes exceptional customer service and strong phone skills in a fast-paced clinical setting.

We value 2+ years in a clinical environment, excellent communication, and the ability to manage multiple tasks. Vietnamese language ability is highly preferred; HS diploma or GED required.

Qualifications

• 2+ years of experience in a clinical setting.
• Exceptional verbal and written communication skills.
• Excellent customer service orientation and phone skills.
• Ability to speak a second language is highly preferred, with a strong preference for Vietnamese.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Exceptional organizational skills.
• High School Graduate or GED.

Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed.
• Assist new patients in completing all necessary paperwork
• Collect all patient insurance information
• Direct patients to Patient Financial Specialist (PFS) to update new insurance charges or to make financial agreements
• Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.)
• Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.
• Participate when necessary with other staff members to seek account resolution.
• Batch and balance all monies and transactions entered in the system daily.
• Completes all daily activity reports at the end of the scheduled shift.
• Participates in educational and developmental activities.
• Follow HIPAA guidelines.
• Other duties as required

Skills

Communication

Customer service

Phone skills

Multitasking

Vietnamese preferred

Education

High School Diploma or GED

Job description

Privia Health at SugarLand Women's Care onsite is seeking a Patient Services Representative to greet patients, check them in/out, verify demographics and insurance, and assist with paperwork. The role emphasizes exceptional customer service and strong phone skills in a fast-paced clinical setting.

We value 2+ years in a clinical environment, excellent communication, and the ability to manage multiple tasks. Vietnamese language ability is highly preferred; HS diploma or GED required.