Patient Concierge & Insurance Verification

Suvida Healthcare LLC; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Suvida Healthcare LLC in Houston, Texas is seeking an Insurance Verification Specialist (Greeter) who will be the first impression of the center. You will provide exceptional customer service, verify benefits, handle calls, and assist with other clinical clerical tasks as part of the front desk team.

The role requires at least 1 year in healthcare and 2+ years in customer service, with independent work skills and EMR familiarity.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service.
• Experience managing referrals and authorizations preferred.
• Experience in Value-based care operations preferred.
• Experience documenting electronic medical records.
• Comfortable working independently.

Responsibilities

• Ensures the highest level of customer service possible.
• Displays respect and concern for all patients.
• Attends all clinic huddles and clinic monthly meetings.
• Greets and Welcomes patients to the clinic.
• Assists patients to the seating area.
• Assists patients in wheelchair to the seating area.
• Assists patients with scheduling transportation to and from the clinic.
• Ensures all insurance benefits are verified and active.
• Collects any co-pays necessary for patient’s visit.
• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Manages patient referrals by processing them and obtaining authorizations.
• Assists in scheduling appointments for patient’s referrals.
• Updates patient information and making changes to EMR platform.
• Other Duties as assigned.

Skills

Customer service

Healthcare industry

EMR documentation

Independent work

Referrals & authorizations

Phone etiquette

Education

High School Diploma or equivalent

Bachelor's in Healthcare Administration, Business, or Hospitality preferred

Job description

Suvida Healthcare LLC in Houston, Texas is seeking an Insurance Verification Specialist (Greeter) who will be the first impression of the center. You will provide exceptional customer service, verify benefits, handle calls, and assist with other clinical clerical tasks as part of the front desk team.

The role requires at least 1 year in healthcare and 2+ years in customer service, with independent work skills and EMR familiarity.