Patient Services Pro: Smooth Check-In & Care

Privia Health; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Privia Health, a physician-led medical group, seeks a Patient Services Representative to greet patients, manage check-in/out, and coordinate with staff.

You will verify demographic and insurance info, collect payments, balance daily transactions, and maintain records with HIPAA compliance.

This role requires at least 2 years in a clinical setting, strong communication, ability to prioritize, and proficiency with billing software and EHR systems.

Qualifications

• 2+ years of experience in a clinical or medical office setting.
• Exceptional verbal and written communication skills with a strong customer-service orientation.
• Proven ability to manage competing priorities in a high-volume, fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with medical billing software and Electronic Health Records (EHR) preferred.
• High School Graduate or GED.

Responsibilities

• Greet patients and visitors promptly with a professional and helpful demeanor.
• Execute the patient check-in process by verifying and updating all demographic and insurance information at every visit.
• Assist new patients with the completion of intake forms and ensure all digital and physical records are organized.
• Collect co-pays, co-insurance, and outstanding patient balances; facilitate financial agreements as directed by the Patient Financial Services (PFS) team.
• Maintain real-time communication with clinical staff regarding scheduling updates, including late arrivals or cancellations, to optimize patient flow.
• Batch and balance all daily financial transactions and submit comprehensive activity reports at the end of each shift.
• Maintain strict adherence to HIPAA guidelines and internal privacy protocols to protect patient information.
• Participate in ongoing educational activities and staff meetings to improve practice workflows.
• Perform other administrative duties as required to support the Director of Practice Operations.

Skills

Verbal and written communication

Customer service orientation

Multi-tasking/Prioritization

Organizational skills

HIPAA awareness

Education

High School Diploma or GED

Tools

Medical billing software

EHR systems

Job description

Privia Health, a physician-led medical group, seeks a Patient Services Representative to greet patients, manage check-in/out, and coordinate with staff.

You will verify demographic and insurance info, collect payments, balance daily transactions, and maintain records with HIPAA compliance.

This role requires at least 2 years in a clinical setting, strong communication, ability to prioritize, and proficiency with billing software and EHR systems.