Patient Services Concierge: Checkout & Scheduling

Baylor Scott & White Health; Belton (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with dollar-for-d

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar area. You will help patients with check-in/check-out, scheduling, insurance verification, and answering phones with a compassionate, patient-centered approach.

Responsibilities include handling payments, posting charges, and assisting with basic medical records tasks. Strong communication and data entry skills are essential for success.

Qualifications

• Good listening and communication skills for patient interactions.
• Excellent telephone etiquette and professional demeanor.
• Accurate data entry and attention to detail in records.
• Strong patient service orientation with empathy.

Responsibilities

• Assist with patient duties including check-in/check-out and scheduling.
• Verify insurance and collect/enter patient demographics; direct to waiting areas.
• Accept payments and post charges; generate daily payment reports.
• Provide information to patients and approved entities, and handle routine inquiries.
• Respond to patient complaints and assist with medical records duties as requested.

Skills

Active listening

Interpersonal skills

Telephone etiquette

Data entry

Patient service

Education

HS Diploma or GED

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar area. You will help patients with check-in/check-out, scheduling, insurance verification, and answering phones with a compassionate, patient-centered approach.

Responsibilities include handling payments, posting charges, and assisting with basic medical records tasks. Strong communication and data entry skills are essential for success.