Patient Services Concierge - Care Team

Martin's Point Health Care Inc.; Biddeford (ME); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Descrizione del lavoro

Martin's Point Health Care Inc. is seeking a Care Team Patient Services Representative to provide world-class service to patients and staff in Maine.

You will handle phone calls, screen and direct inquiries, manage labs and messaging, and assist with patient-focused administrative tasks to ensure timely care. Responsibilities include scheduling, cancellations, and coordinating new patient management while adhering to quality standards.

Competenze

• HS Diploma or equivalent with 3+ years experience in an administrative and/or customer service environment.
• Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred.
• Knowledge of medical terminology and healthcare benefits desirable.
• Excellent telephone etiquette and interpersonal skills; able to handle difficult conversations with patients and internal customers.

Mansioni

• Answer Care Team phone calls within established quality metrics.
• Schedule, reschedule and cancel patient appointments.
• Provide phone support to internal and external customers.
• Direct calls to appropriate department to expedite patient care.
• Assist with patient service administrative tasks to meet requests.
• Document and process lab messages, scripts, and portal communications.
• Support lab results reporting and follow up on patient issues.
• Participate in daily huddles and team meetings to improve workflows.

Conoscenze

Telephone Etiquette

Interpersonal Skills

Multitasking

Organization

Problem Solving

Patient Communication

Medical Terminology

Flexibility

Data Entry

Windows

Formazione

High School Diploma

Strumenti

Windows

Descrizione del lavoro

Martin's Point Health Care Inc. is seeking a Care Team Patient Services Representative to provide world-class service to patients and staff in Maine.

You will handle phone calls, screen and direct inquiries, manage labs and messaging, and assist with patient-focused administrative tasks to ensure timely care. Responsibilities include scheduling, cancellations, and coordinating new patient management while adhering to quality standards.