Clinical Support Medical Assistant – Patient Care

Martin's Point Health Care; Biddeford (ME); On-site; USD 38,000 - 52,000; Full time

Job summary

Martin's Point Health Care in Biddeford, Maine is seeking a Clinical Support Patient Service Representative. This role supports the care team by ensuring patient-centered visits, accurate documentation, and proactive outreach across channels.

The position involves assisting with scheduling, chart preparation, and patient communication, while maintaining high-quality service to patients and staff.

Qualifications

• Must hold a current MA certification by AAMA, AMT, NHA or NCCT and retain active certification for duration of employment.
• Completion of Licensed Practical Nurse program and an active, unrestricted LPN license required.
• Basic Life Support (BLS) certification is required.

Responsibilities

• Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed.
• Coordinates and manages provider's desktop activity (lab results, phone calls, order entry, RX processing, prior authorizations, outreach) following standard processes.
• Performs direct patient care services in accordance with clinical protocols in a patient-centered manner.
• Collects copays and outstanding balances.
• Responds to patient requests via incoming phone call, portal or written requests.

Skills

Patient service

Documentation

Team coordination

Education

High School diploma or equivalent

Medical Assistant program/associate's degree preferred

Job description

Martin's Point Health Care in Biddeford, Maine is seeking a Clinical Support Patient Service Representative. This role supports the care team by ensuring patient-centered visits, accurate documentation, and proactive outreach across channels.

The position involves assisting with scheduling, chart preparation, and patient communication, while maintaining high-quality service to patients and staff.