Patient Services Concierge

hhhn; Town of Queensbury (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

hhhn is seeking a dedicated Patient Services Clerk to join our team in the New York area. You will handle front-desk duties, greet patients, manage calls and faxes, verify demographics and insurance, and schedule appointments to optimize provider time.

The role requires strong customer service, ability to multi-task, and familiarity with EMR and billing concepts. Office software skills and a patient-first approach are essential.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of one-year work experience in a medical office setting or equivalent training/education.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population is required.
• Experience with EMR and knowledge of billing is a plus.
• Excellent customer service and communication skills are required.
• Computer training and/or medical terminology training is preferred.
• Experience with Microsoft Office is required.

Responsibilities

• Greets patients and other visitors promptly and professionally.
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions.
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions.
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or talking with team members as indicated.
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in.
• Schedules/reschedules patient appointments, maximizing provider schedule availability.
• Collects co-pays, co-insurance and self-pay balances at time of visit; offers sliding fee program.
• Checks patients out, schedules follow-ups and processes referrals not requiring prior authorization.
• Reconciles payment batch amounts daily and reports discrepancies.
• Performs opening/closing duties per policy and procedure.
• Provides highest level of customer service in all interactions.
• Protects confidentiality of patient EMR per policy.
• Responds to inquiries from insurance companies in a timely manner.
• Attends training and meetings.
• Assists Patient Services Leader with training of staff.
• Classifies and fingerprints hard copy documents for EMR.

Skills

Communication skills

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Office

Job description

hhhn is seeking a dedicated Patient Services Clerk to join our team in the New York area. You will handle front-desk duties, greet patients, manage calls and faxes, verify demographics and insurance, and schedule appointments to optimize provider time.

The role requires strong customer service, ability to multi-task, and familiarity with EMR and billing concepts. Office software skills and a patient-first approach are essential.