Patient Services Concierge

Duke University Health System; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Duke University Health System is seeking a patient services professional at Duke University Hospital in Durham, NC. The role involves coordinating scheduling, patient check-in/out, and providing compassionate assistance to patients and visitors across multiple Duke clinics.

The position requires strong communication, basic medical terminology knowledge, and the ability to multitask in a fast-paced environment. On-site work with flexible hours and adherence to HIPAA policies are essential.

Qualifications

• One year of work experience in directly communicating and providing service to patients or the public.
• Knowledge of medical terminology and telephone etiquette.
• Strong verbal and written communication skills; ability to organize and prioritize work.

Responsibilities

• Coordinate and participate in duties related to management, scheduling, and customer service.
• Assist patients and visitors with information and way finding; greet and help across Duke clinics.
• Handle patient information calls via Cisco system and support patient check-in/out, referrals, and appointment distribution.

Skills

Strong communication

Customer service

Multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

Maestro

Cisco system

Job description

Duke University Health System is seeking a patient services professional at Duke University Hospital in Durham, NC. The role involves coordinating scheduling, patient check-in/out, and providing compassionate assistance to patients and visitors across multiple Duke clinics.

The position requires strong communication, basic medical terminology knowledge, and the ability to multitask in a fast-paced environment. On-site work with flexible hours and adherence to HIPAA policies are essential.