Patient Care & Education Specialist

externallincarecareers; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

externallincarecareers in New York is seeking an hourly associate to handle customer communications, answer questions, and support compliance with physician directions.

Responsibilities include inbound and outbound calls, assessing needs, educating customers, documenting calls, and processing orders in computerized systems. Required: high school diploma or GED, 0–3 months related experience, and basic computer entry; lifting up to 50 pounds. Benefits and training offered.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer system.
• Assess customer needs for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

Computerized system

Job description

externallincarecareers in New York is seeking an hourly associate to handle customer communications, answer questions, and support compliance with physician directions.

Responsibilities include inbound and outbound calls, assessing needs, educating customers, documenting calls, and processing orders in computerized systems. Required: high school diploma or GED, 0–3 months related experience, and basic computer entry; lifting up to 50 pounds. Benefits and training offered.