Patient Concierge & Clinic Admin Specialist

DCH Health System; Millport (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

DCH Health System in Alabama is seeking an administrative assistant for a physician clinic to handle patient intake, scheduling, and core clerical duties. You will greet patients, verify demographics and insurance, answer calls, and route them to the appropriate staff.

You will manage appointment scheduling, obtain prior authorizations when needed, retrieve and organize patient records, and ensure accurate billing and payments while protecting patient privacy.

Qualifications

• High school diploma or GED is required or preferred.
• Experience in a healthcare setting is preferred.
• Strong attention to detail and communication skills.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet incoming patients and collect demographics and insurance information.
• Answer phones and route calls to appropriate personnel.
• Schedule clinic appointments and obtain prior authorizations as directed.
• Retrieve, organize, and file patient records and reports, including lab and radiology.
• Scan documents into the EMR system.
• Collect co-pays and payments; prepare deposits.
• Assist physicians and clinic staff to maintain efficient workflow.
• Maintain patient privacy and comply with health information privacy standards.

Skills

Greet patients

Answer phone calls

Appointment scheduling

Insurance verification

EMR documentation

Cash handling / payments

Record organization

Privacy compliance

Education

High school diploma or GED

Tools

EMR software

Billing software

Job description

DCH Health System in Alabama is seeking an administrative assistant for a physician clinic to handle patient intake, scheduling, and core clerical duties. You will greet patients, verify demographics and insurance, answer calls, and route them to the appropriate staff.

You will manage appointment scheduling, obtain prior authorizations when needed, retrieve and organize patient records, and ensure accurate billing and payments while protecting patient privacy.