Patient Services Champion for Women’s Health

Northfield Hospital + Clinics; Northfield (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Shift differential

Paid time off

Medical insurance

Dental insurance

Vision plan

Flexible spending

Retirement plan

457(b) plan

Tuition reimbursement

Parking

Bilingual program

Employee assistance

Job summary

Northfield Hospital + Clinics is seeking a Patient Services Representative for the Women’s Health Center to create a positive first and last impression for patients, visitors, and staff. You will perform clerical duties including answering phones, scheduling appointments, verifying insurance, preparing charts, and distributing mail and messages.

In this role, you will ensure the waiting area is neat, assist with patient information, coordinate referrals, and handle information requests with

Qualifications

• High School graduate or G.E.D.
• Ability to learn and operate office scheduling and registration system
• Solid written and verbal communication skills
• Solid attention to detail

Responsibilities

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Obtain and verify all patient demographic information, making any changes accordingly, obtain patient signature, copy insurance and medical assistance cards.
• Schedule patient appointments, maintaining accessible and accurate appointment calendar, obtaining and entering necessary information into the computer system, ensuring all data is complete and accurate.
• Prepare all documents for patient appointments.
• Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule patient referrals with the appropriate specialist. Submit and obtain approval from health plan, if necessary, notify patient of the appointment date and time.
• Process department requests for supplies, order approved materials, track and verify orders and deliveries, distribute supplies.
• Handle all patient requests for release of information accurately and confidentially.
• Distribute physicians’ messages in an accurate and timely manner.

Job description

Northfield Hospital + Clinics is seeking a Patient Services Representative for the Women’s Health Center to create a positive first and last impression for patients, visitors, and staff. You will perform clerical duties including answering phones, scheduling appointments, verifying insurance, preparing charts, and distributing mail and messages.

In this role, you will ensure the waiting area is neat, assist with patient information, coordinate referrals, and handle information requests with