Patient Services Representative

Northfield Hospital + Clinics; Northfield (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Shift differential

Paid time off

Medical insurance

Dental insurance

Vision plan

Flexible spending

Retirement plan

457(b) plan

Tuition reimbursement

Parking

Bilingual program

Employee assistance

Job summary

Northfield Hospital + Clinics is seeking a Patient Services Representative for the Women’s Health Center to create a positive first and last impression for patients, visitors, and staff. You will perform clerical duties including answering phones, scheduling appointments, verifying insurance, preparing charts, and distributing mail and messages.

In this role, you will ensure the waiting area is neat, assist with patient information, coordinate referrals, and handle information requests with

Qualifications

• High School graduate or G.E.D.
• Ability to learn and operate office scheduling and registration system
• Solid written and verbal communication skills
• Solid attention to detail

Responsibilities

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Obtain and verify all patient demographic information, making any changes accordingly, obtain patient signature, copy insurance and medical assistance cards.
• Schedule patient appointments, maintaining accessible and accurate appointment calendar, obtaining and entering necessary information into the computer system, ensuring all data is complete and accurate.
• Prepare all documents for patient appointments.
• Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule patient referrals with the appropriate specialist. Submit and obtain approval from health plan, if necessary, notify patient of the appointment date and time.
• Process department requests for supplies, order approved materials, track and verify orders and deliveries, distribute supplies.
• Handle all patient requests for release of information accurately and confidentially.
• Distribute physicians’ messages in an accurate and timely manner.

Job description

Patient Services Representative — Women’s Health Center

As a Patient Services Representative (PSR), you will be creating an outstanding first, and final, impression of the clinic for our patients, visitors, customers, and staff. PSRs perform various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Assure that waiting area appears neat and orderly throughout the day.

This position supports our Women's Health Center.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $18.74–$26.45. This range reflects the base salary for this position.

Key Accountabilities

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Obtain and verify all patient demographic information, making any changes accordingly, obtain patient signature, copy insurance and medical assistance cards.
• Schedule patient appointments, maintaining accessible and accurate appointment calendar, obtaining and entering necessary information into the computer system, ensuring all data is complete and accurate.
• Prepare all documents for patient appointments.
• Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule patient referrals with the appropriate specialist. Submit and obtain approval from health plan, if necessary, notify patient of the appointment date and time.
• Process department requests for supplies, order approved materials, track and verify orders and deliveries, distribute supplies. Organize and maintain supply area and manages efficient system for supply requests.
• Handle all patient requests for release of information accurately and confidentially.
• Distribute physicians’ messages in an accurate and timely manner.

Qualifications

• High School graduate or G.E.D.
• Ability to learn and operate office scheduling and registration system
• Solid written and verbal communication skills
• Solid attention to detail

Schedule

• 64 hours per two-week pay period (0.8 FTE)
• Weekdays, block scheduling options will be discussed during the interview

Benefits

• Eligible for Shift Differential Pay in addition to base wage
• Paid Time Off accrued on first paycheck
• Medical and Dental Insurance, Vision Discount Plan
• Flexible spending accounts
• Life, accidental death & dismemberment, disability insurance
• Pension Plan (PERA) with a 7.5% company match
• Optional 457(b) Retirement Plans
• Tuition Reimbursement
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

• This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.