Patient Services & Care Coordinator

Parkland Health and Hospital System (PHHS); Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Parkland Health and Hospital System (PHHS) seeks a Medical Practice Assistant at Esperanza Health Center to deliver patient-centered care and operational support. You will coordinate activities across clinical areas, facilitate patient flow, and assist with data collection and screenings within the medical team.

This role requires strong communication, multilingual abilities, and proficiency with electronic health records.

Qualifications

• Three years of customer service experience, preferably in a medical/healthcare setting.
• Patient registration experience preferred.
• Coursework towards accredited medical terminology desirable.
• Medical Office Assistant experience or training is a plus.

Responsibilities

• Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries, and information as requested.
• Keeps patients and families informed about wait times and any factors affecting the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assess patient experience at the end of each visit to determine if needs were met.

Skills

Customer service

Medical terminology

Communication skills

Bilingual

Electronic health records

Problem solving

Cash handling

Job description

Parkland Health and Hospital System (PHHS) seeks a Medical Practice Assistant at Esperanza Health Center to deliver patient-centered care and operational support. You will coordinate activities across clinical areas, facilitate patient flow, and assist with data collection and screenings within the medical team.

This role requires strong communication, multilingual abilities, and proficiency with electronic health records.