Patient Care & Flow Coordinator

Parkland Health; Dallas (TX); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

Parkland Health is seeking a Medical Practice Assistant at Esperanza Health Center to provide patient-centered care and operational support within the clinical team. The role coordinates activities across areas, facilitates smooth patient flow, and assists with data collection and screenings to aid efficient visits.

The position emphasizes strong communication, teamwork, and familiarity with medical terminology.

Qualifications

• Must have three years of customer service experience, preferably in a medical/healthcare setting.
• Patient registration experience preferred.
• Prefer completion of coursework towards an accredited medical terminology.
• Medical Office Assistant experience or training is a plus.

Responsabilités

• Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries, and information as requested.
• Keeps patients and families informed about wait times and any factors affecting the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assess patient experience at the end of each visit to determine if needs were met.
• Proactively outreaches to patients using motivational interviewing and builds trust.
• Assists with health system navigation, scheduling, and referrals as appropriate.
• Performs pre-visit activities to gather patient information for the visit.
• Checks in patients and verifies coverage; updates accounts as needed.
• Performs charge capture and reconciliation to ensure encounters are complete.

Connaissances

Customer service

Communication skills

Bilingual preferred

Medical terminology

ICD-9-CM coding familiarity

HCPCS-CPT4 familiarity

Clerical skills

Description du poste

Parkland Health is seeking a Medical Practice Assistant at Esperanza Health Center to provide patient-centered care and operational support within the clinical team. The role coordinates activities across areas, facilitates smooth patient flow, and assists with data collection and screenings to aid efficient visits.

The position emphasizes strong communication, teamwork, and familiarity with medical terminology.