Patient Services & Care Coordination Specialist

humana; Clearwater (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings plan

Paid time off

Job summary

CenterWell Home Health in Florida (Clearwater) seeks a Patient Services Coordinator to schedule visits and coordinate care with field staff, patients, and physicians to ensure continuity of care across the patient journey.

The role supports day-to-day office tasks, staff management, and coverage during peak times, while ensuring accurate scheduling, infection control follow-ups, and timely communication with the Case Manager and Medical Records.

Qualifications

• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

Responsibilities

• Schedules visits and coordinates with field staff, patients, physicians, etc., to maintain care continuity.
• Manages schedules, reassigns visits as needed, and updates agent availability.
• Initiates infection control forms and routes to HR/Medical records as required.
• Provides back-up coverage during lunch/busy times and assists with weekly case conferences.
• Maintains hospitalization log and distributes coordination notes to staff.
• Reviews and schedules for add-ons, discharges, and OASIS collections.
• Reschedules missed visits and processes reassigned visits.
• Ensures supervisory visits are scheduled and runs scheduling reports.
• Prepares weekly staff schedules and reviews productivity/geographic issues for approval.

Skills

communication skills

organizational skills

multi-tasking

home health experience

Job description

CenterWell Home Health in Florida (Clearwater) seeks a Patient Services Coordinator to schedule visits and coordinate care with field staff, patients, and physicians to ensure continuity of care across the patient journey.

The role supports day-to-day office tasks, staff management, and coverage during peak times, while ensuring accurate scheduling, infection control follow-ups, and timely communication with the Case Manager and Medical Records.