Patient Services & Call Center Specialist (Evenings)

Adventist Health; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Adventist Health White Memorial in Los Angeles, CA is seeking a friendly, professional PBX Operator to provide excellent patient and visitor communication, answer phones, route calls, and support frontline staff in a busy hospital environment.

This full-time evening shift role emphasizes accurate information gathering, courteous service, and timely dispatch of service requests, with a comprehensive benefits program and opportunities to grow within a faith-based health system.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Customer service call center experience: Preferred

Responsibilities

• Answers phones and greets clients in a friendly, caring and professional manner at all times.
• Provides communication, facilitation, coordination, and documentation of all reported issues, utilizing excellent customer service skills and professional telephone etiquette at all times.
• Assists with patient admittance. Obtains correct demographic information, updated consent forms, insurance card copy, birth date of patients to ensure correct registration.
• Enters service requests. Documents and dispatches work orders in accordance with established policies and procedures to ensure timely resolution of all reported problems.
• Answers and responds to the Emergency Phone according to hospital policies and procedures. Verifies and updates on-call lists.
• Performs other job-related duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Education

High School diploma or GED

Associate/Technical degree (preferred)

Customer service call center experience (preferred)

Job description

Adventist Health White Memorial in Los Angeles, CA is seeking a friendly, professional PBX Operator to provide excellent patient and visitor communication, answer phones, route calls, and support frontline staff in a busy hospital environment.

This full-time evening shift role emphasizes accurate information gathering, courteous service, and timely dispatch of service requests, with a comprehensive benefits program and opportunities to grow within a faith-based health system.