Patient Services Call Center Agent — Bilingual

Baptist Health; Miami (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

Baptist Health in the greater Miami area is seeking a Patient Services Representative to retrieve and provide patient results to requesting physician practices. You will deliver service excellence to all callers and address their needs or concerns while complying with HIPAA standards.

Excellent data entry, medical terminology familiarity, and communication skills are essential. Bilingual ability is highly preferred.

Qualifications

• Significant customer service and/or call center experience.
• Medical terminology preferred (written and oral).
• Bilingual highly preferred.
• Excellent verbal and written skills.
• Data entry skills.
• Ability to multi-task in a fast-paced, high call volume call center.

Responsibilities

• Retrieving and providing patient results to requesting physician practices.
• Demonstrates service excellence to all callers while effectively and efficiently addressing their needs or resolving their concerns.
• Must comply with HIPAA compliance and standards at all times.

Skills

Customer service

Call center

Bilingual

Data entry

Medical terminology

Education

High School / GED

Job description

Baptist Health in the greater Miami area is seeking a Patient Services Representative to retrieve and provide patient results to requesting physician practices. You will deliver service excellence to all callers and address their needs or concerns while complying with HIPAA standards.

Excellent data entry, medical terminology familiarity, and communication skills are essential. Bilingual ability is highly preferred.